To ensure an unobstructed processing, please contact us by filling the following contact form and sending it by clicking on the "send" button.
Procedure of RMA
Apply for a RMA reference number using this website form.
The RMA number will be issued normally within two working days.
Please clearly indicate the assigned RMA number on the outside of your delivery note / packing slip and packaging.
A quotation with estimated costs will be provided for all out of warranty products.
After approval of the estimated costs we will repair and return the products.
Returns are only accepted with a valid RMA number of EMTrust or will be sent back at your expense.
If we can not reproduce the failure as described and the product passes our internal qualification tests, the product will be returned. In this case a handling fee of 98,00 Euro plus shipping costs, plus VAT if applicable, will be charged.
A RMA number issued by EMTrust is only valid to return a product and should never be considered as a credit or a contract to repair the product free of charges.
Make sure that the products are carefully packed in a shock and ESD proof packaging. The warranty will be voided for products that have been damaged during the shipment to EMTrust GmbH.
The warranty will be voided for any products that have been altered or for damages that have been customer induced or due to customer neglect.
EMTrust GmbH is not responsible for any damages or lost of data such as software provided or installed by the customer. The customer should take the necessary precautions to prevent any problems resulting from the lost of data.
EMTrust GmbH only accepts returns which were sent by DDP EMTrust Weichs (Incoterms® 2010).